The Black Hart

FAQ

Dispatch and Shipping Times

Merch items such as pins and stickers are usually dispatched on the next working day and sent Royal Mail First class. This is included in the item price.

For silver jewellery from the online shop, it will usually take about 2 weeks for the item to be dispatched, as all of these pieces are made to order. As soon as they are completed, they are dispatched immediately. I offer three shipping options - guaranteed next day by 1pm (£6.75), tracked 24 (£5.46) and tracked 48 (£4.74). This means there is a few price options for you to choose from depending on how quickly after the item is completed you want to receive it. If you need you item for a specific date, its best to contact me before purchasing, as both production and shipping times are estimates only.

I don't currently offer any non-tracked shipping options as they are not insured and if items get lost in the post then we will both miss out!

For rings and other commissioned items (eg, personalised or not available in the shop) these items can take up to 6 weeks to be completed and shipping is included in the price quoted. Please see the commissions page for more information on this.

For international shipping please contact me before ordering to get a shipping quote and checkout link.

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Materials

TBH pieces are typically cast in .925 recycled sterling silver. Recycled- or eco-silver is just as precious as new silver, but uses recycled metal.

All TBH designs can be cast in other metals - please get in touch to get a quote. For reference, casting pieces in 9ct gold typically costs 30x the listed price in silver, with some additional costs for finishing.

We don’t currently work with precious stones, as they’re expensive and hard to source ethically, though this is something we’ll be working to enable.

The waxes, polishes and treatments used to create and finish jewellery are all vegan and our packaging is all recycled and recyclable or from sustainable sources.

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Ring Sizing

Have a look at our ring sizing guide.

Payments

We never see your payment details ourselves. Whenever you buy something from TBH, you’ll be directed to a Square checkout link. Square handle the payments, we handle the rest.

Returns

Because everything at The Black Hart is made to order, we don’t offer returns. However, we’ll do everything we can to make sure you’re satisfied with your purchase - if there is an issue with something you received, please get in touch.

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Credits

Website built by Harrison Pim, everything else by Jess Swift.