FAQ

Dispatch and Shipping Times

For jewellery from the online shop, it will usually take about 2 weeks for the item to be dispatched, as all of these pieces are made to order. As soon as they are completed, they are dispatched immediately. Jewellery is sent via Royal Mail Special Delivery Guaranteed by 1pm which is a next working day service. Other items such as pins or T-shirts are sent using Royal Mail Tracked 48. If you need an item for a specific date, its best to contact me before purchasing, as both production and shipping times are estimates only.

I don't currently offer any non-tracked shipping options as they are not insured and if items get lost in the post then we will both miss out!

For rings and other commissioned items (eg, personalised or not available in the shop) these items can take up to 6 weeks to be completed and dispatched. Shipping is included in the price quoted. You can see a selection of past commissions here.

For international shipping please contact me before ordering to get a shipping quote and checkout link.

Materials

TBH pieces are typically cast in .925 recycled sterling silver. Recycled- or eco-silver is just as precious as new silver, but uses recycled metal.

All TBH designs can be cast in other metals - please get in touch to get a quote. For reference, casting pieces in 9ct gold typically costs 30x the listed price in silver, with some additional costs for finishing.

Semi-precious stones are available for certain one off or custom pieces, currently these are all reclaimed stones so availability is very limited.

The waxes, polishes and treatments used to create and finish jewellery are all vegan and our packaging is all recycled and recyclable or from sustainable sources.

Ring Sizing

Have a look at our ring sizing guide.

Payments

We never see your payment details ourselves. Whenever you buy something from TBH, you’ll be directed to a Square checkout link.

Returns

Because everything at The Black Hart is made to order, we don’t offer returns. However, we’ll do everything we can to make sure you’re satisfied with your purchase - if there is an issue with something you received, please get in touch.

Credits

Website built by Harrison Pim, everything else by Jess Swift.